Earn your value – enhancing customer satisfaction

James Plant

Customer satisfaction isn’t just a goal – it’s a promise.

We take immense pride in offering unparalleled customer service in all aspects of our work, setting the benchmark for personalised solutions, responsive support, and continuous improvement.

Our unwavering commitment to meeting and exceeding our clients’ expectations has made us a trusted partner for so many in the industry.

Personalised freight solutions for every customer

Every client is unique, each with distinct requirements and challenges. That’s why we don’t believe in a one-size-fits-all approach. Our dedicated team of logistics experts works closely with each client to understand their specific needs, preferences, and goals.

Whether it’s a small-scale consignment or a large-scale shipment, we tailor our freight solutions to suit your business.

Our comprehensive range of services includes efficient route planning, tracking, and flexible delivery options. By leveraging cutting-edge technology and industry expertise, we optimise your supply chain, reduce transit times, and minimise costs. With a keen focus on reliability and consistency, we ensure that your cargo reaches its destination on time, every time.

There’s no better way to showcase the personalised solution we offer than highlighting the unique work we did in the USA for Electrosonic. The audiovisual and technology services company works with huge global brands from Barclays to Krispy Kreme, the NHL to Uber.

Using our Accelerate and Aviate solution, we took to the skies for one of Electrosonic’s projects, kitting out Google’s brand-new 80 acre campus in San Jose, California.

Responsive Customer Support and Assistance

We believe that excellent customer service extends beyond the initial transaction. Our commitment to your success doesn’t end when your cargo is on the move.

Your dedicated account manager is available and on hand to address any queries, concerns or even if you just fancied catching up. More importantly, they are on hand to assist and solve any unexpected challenges that may arise during transit.

Whether you need updates on your shipment’s status, require assistance with documentation, or seek advice on optimising your logistics processes, your dedicated account manager is just a call away.

The past few months have been challenging for children’s postural support company, Jenx Ltd. Account Managers Ella and Gavin were there for support. They shared some kind words about the level of service they received:

We understand that timely communication and proactive problem-solving are essential in the fast-paced world of logistics, and we are here to provide the support you need, whenever you need it.

Measuring and Improving Customer Satisfaction

We enjoy raising the bar for customer satisfaction.

The key to improvement lies in data-driven insights and a willingness to evolve. That’s why we actively measure and evaluate our performance to identify areas of enhancement.

Through regular feedback surveys and performance assessments, we gather valuable input from our clients. This information fuels our efforts to refine our services, streamline our processes, and exceed expectations.

Our dedication to innovation and improvement ensures that we remain at the forefront of the logistics industry, offering you a competitive edge in the market.

Commitment to excellent customer service in logistics is more than a promise – it’s a cornerstone of our business ethos. From personalised freight solutions to responsive support and a steadfast focus on improvement, we go above and beyond to ensure your logistics experience is seamless, efficient, and successful.

You can trust that your cargo is in capable hands.

James Plant

Black Friday Logistics Checklist

In the world of supply chains and stock planning, it rolls around all too quickly. Retail operations start ramping up for Black Friday and ‘peak season’ planning early in the year to avoid any unpleasant surprises.

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Vehicle Types:

Vans: Short wheel-based, Long wheel-based, Extra- long wheel based

Luton vans: Curtainsider, Box, Tail lift, Flatbed

7.5 Tonnes – 18 Tonnes: Curtainsider, Flatbed Box, Rigids, Tail lift, HIAB, Moffett

Artics (44 Tonnes): Box, Tail lift, Flatbed, HIAB, Moffett, Curtainsider

Rigids: Tail lift, Flatbed, HIAB, Moffett

Specialised Vehicles/Trailers: Sliding Roof, Low Loader, Stepframe, Double Decker, Mega, Beavertail, Extendable Flatbed, Super mega Flatbed, Wafer Deck, Container Self-loading, Skeleton, Racked / Open floor trailer, Tanker, Silo, Swap Body, Jumbo (Wagon & Drag), Walking floor, Coil well, Stanchion, Hanging Garment, Frigo

We have access to an extensive network that offers a wide range of vehicle types. If you need something in particular, please do not hesitate to contact us.