Make customs your competitive advantage

Guiding you through the complexities of customs with straight talking, around the clock support.

Swap complexity for simplicity

You might think that transporting goods through customs borders is a complex and bureaucratic process and for most companies it is.

But when you have Baxter Freight guiding you through the process, customs can become your competitive advantage.

Our Solutions Consultants and Account Managers are here to help you find the right route to move your goods through borders.

Around the clock customs support

Our own in-house customs team are available to guide you 24 hours a day, 7 days a week.

They will ensure that the details are scrutinized before engaging with our global partner, Gerlach.

The Baxter Freight Customs team is made up of trained and experienced specialists which is essential given the level of knowledge required.

Expert knowledge provided by Gerlach

Gerlach is our customs partner who have a global presence with 170 offices in 27 countries across the world, which provides us with 24 hour support and expertise at a local and global level.

They have 140 years of experience in delivering customs solutions and together with Gerlach, we can offer our customers a solution to ensure your customs are in order every time.

Sparkling clean customs

We’ll give you a full audit and organise your tax rebate free of charge!

Many businesses overpaid on UK import VAT and duty during Brexit and you could be owed a refund!

We’ll review your processes to increase your efficiency and save you money whilst giving you no risk of breaching HMRC rules in the future.

Accredited, trusted and knowledgeable

Goods shipped with us will receive fewer checks at customs and have priority treatment at borders due to us being an Authorised Economic Operator.

AEO accreditation is proof of our level of commitment to good practice. We have met the strict criteria when it comes to customs controls and our supply chain security procedures.

Our suppliers are audited to the same AEO standards that we are to ensure that your consignments are handled diligently and correctly at all times.

We’ll talk to you in plain language

Expert guidance from our experienced team
Due diligence at every point in the chain
Avoid border delays

Deliver more loads in less time with less chance of delays

We are experts at handling products in high quantities or where timing is everything. If we can save you money, then you can pass that saving on to your customers. If your goods are more competitive then both of our businesses win!

Forward thinking and proactive

We will challenge the status quo of how your goods have been transported previously. We won’t take the easy route so that we can offer you the best route!

Frequently asked questions

Customs clearance is the process of declaring goods as they move through a border, whether importing or exporting.

To process your declaration to customs, your customs broker will need to have a copy of the following documentation for each shipment:

  • Commercial invoice
  • Packing list
  • Transport document – Bill of Lading / CMR (Convention on the Contract for the International Carriage of Goods by Road)


If the following information is not on any of the documents, then these will also be required for clearance:

  • Freight rate (when the Incoterm) is not C or D level.
  • Commodity code
  • The goods country of origin.


Depending on the commodity code, further documentation may be required for UK customs clearance, including but not limited to:

  • Certificate of Origin.
  • Port Health Certificates:
    • IUU Catch Certificate.
    • Veterinary Certificate.
    • Plastic Declaration Documents
  • Plant Health Certificates:
    • Aflatoxin Certificates.
    • Phytosanitary Certificates
    • Organic Certificates
  • Preference Certificates
    • GSP Certificates
    • EUR1 Certificates
    • ATR Certificates
A commodity code tells HMRC what your goods are. Every single item that you can think of has a commodity code in the HMRC tariff, which is harmonised with other (not all) countries so that the same code is recognisable around the world.

Guiding you through the complexities of customs with straight talking, around the clock support. Get in touch with one of our account managers to see how we can help!

Meet the customs team

Heike McGeachie

Customs Specialist

Jonathan Mosley

Customs Specialist


Linda Gibson

Customs Specialist

Aga Zuzanska

Customs Specialist


Natalie Worsfold

Customs Specialist


Claudia Stroe

Customs Specialist

Kinga Sobierajska

Customs Specialist

Rachel Smith

Customs Specialist

Customs case studies

Customs - Styled by Baxter Freight

Some of our most-loved British clothing retailers are having a moment, through shrewd management of their business strategy, embracing change and being agile enough to change with the economic climate, there are brands who are weathering the storm.


Customs laid on a plate - Zodiac

Zodiac has been supplying high quality homeware, kitchenware, and kitchen equipment to the hotel industry since 1975. They have become the preferred supplier to so many customers across the UK, Ireland and Europe because they offer the highest quality of items at competitive prices by passing on cost savings.

Explore our core services


Road and rail freight


Groupage and warehousing


Sea freight


Air freight

Customs News

David Rae

Has Brexit stopped your business exporting?

Has customs, duties, paperwork, bureaucracy, and disruption at borders contributed to your business trading less with Europe? British businesses are still struggling to come to terms with the negative effects

Read More »
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