Customs
Make customs your competitive advantage
Swap complexity for simplicity
You might think that transporting goods through customs borders is a complex and bureaucratic process and for most companies it is.
But when you have Baxter Freight guiding you through the process, customs can become your competitive advantage.
Our Solutions Consultants and Account Managers are here to help you find the right route to move your goods through borders.
Around the clock customs support
Our own in-house customs team are available to guide you 24 hours a day, 7 days a week.
They will ensure that the details are scrutinized before engaging with our global partner, Gerlach.
The Baxter Freight Customs team is made up of trained and experienced specialists which is essential given the level of knowledge required.
Expert knowledge provided by Gerlach
Gerlach is our customs partner who have a global presence with 170 offices in 27 countries across the world, which provides us with 24 hour support and expertise at a local and global level.
They have 140 years of experience in delivering customs solutions and together with Gerlach, we can offer our customers a solution to ensure your customs are in order every time.
Sparkling clean customs
We’ll give you a full audit and organise your tax rebate free of charge!
Many businesses overpaid on UK import VAT and duty during Brexit and you could be owed a refund!
We’ll review your processes to increase your efficiency and save you money whilst giving you no risk of breaching HMRC rules in the future.
Accredited, trusted and knowledgeable
Goods shipped with us will receive fewer checks at customs and have priority treatment at borders due to us being an Authorised Economic Operator.
AEO accreditation is proof of our level of commitment to good practice. We have met the strict criteria when it comes to customs controls and our supply chain security procedures.
Our suppliers are audited to the same AEO standards that we are to ensure that your consignments are handled diligently and correctly at all times.
We’ll talk to you in plain language
Deliver more loads in less time with less chance of delays
Forward thinking and proactive
Frequently Asked Questions
To process your declaration to customs, your customs broker will need to have a copy of the following documentation for each shipment:
- Commercial invoice
- Packing list
- Transport document – Bill of Lading / CMR (Convention on the Contract for the International Carriage of Goods by Road)
If the following information is not on any of the documents, then these will also be required for clearance:
- Freight rate (when the Incoterm) is not C or D level.
- Commodity code
- The goods country of origin.
Depending on the commodity code, further documentation may be required for UK customs clearance, including but not limited to:
- Certificate of Origin.
- Port Health Certificates:
- IUU Catch Certificate.
- Veterinary Certificate.
- Plastic Declaration Documents
- Plant Health Certificates:
- Aflatoxin Certificates.
- Phytosanitary Certificates
- Organic Certificates
- Preference Certificates
- GSP Certificates
- EUR1 Certificates
- ATR Certificates
Guiding you through the complexities of customs with straight talking, around the clock support. Get in touch with one of our account managers to see how we can help!
Meet the customs team
Linda Gibson
Customs Pre-Check Specialist
Jonathan Mosley
AEO Compliance Specialist
Aga Zuzanska
Customs Pre-Check Specialist
Natalie Worsfold
Customs Export Team Leader
Claudia Stroe
Customs Pre-Check Specialist
Kinga Sobierajska
Customs Specialist
Rachel Smith
Customs Specialist
Joao Reis
Customs Pre-Check Specialist
Cat Owens
Customs Specialist
Marianne Hanson
Customs Specialist
Tom Falivena
AEO Compliance Team Leader
Chris Roome
Associate Director, Consolidate & Customs
Customs case studies
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Customs laid on a plate - Zodiac
Zodiac has been supplying high quality homeware, kitchenware, and kitchen equipment to the hotel industry since 1975. They have become the preferred supplier to so many customers across the UK, Ireland and Europe because they offer the highest quality of items at competitive prices by passing on cost savings.
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Information is key to make decisions on the go. That’s why, our dedicated team of experts are here for you.