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FAQ

If you’re new to working with us or haven’t been able to find what you were looking for, please see below for some of our most frequently asked questions.

General

What should I expect when working with Baxter Freight?

If you’ve never worked with us before, we’re a logistics provider that puts our customers first. In everything we do, we aim to provide market leading customer service and value for money. We treat people how we would like to be treated – with care and attention. We’ve created an ethos and a culture at Baxter Freight where there is always a helping hand or someone to turn to. Not only this, we are specialists in our field and our team is made up of some of the most experienced individuals in the UK logistics industry so we understand the importance of supply chain performance for your business.

Logistics isn’t my area of specialism – what do I need to know?

Our dedicated account managers are equipped and trained to challenge your supply chain and provide creative solutions. They will take the time to understand your business and logistics needs so you don’t have to if logistics isn’t your field. If you have a need to move goods within the UK, between the UK and Europe of worldwide then we will be able to provide a solution for you and take care of all your logistics needs.

Who are Baxter Freight's world-renowned partners?

We work with a number of large multinational businesses that have a need to ship goods 24 hours a day, 365 days a year. We work in partnership with DHL Freight for groupage across Europe. Our partners Gerlach have a network of customs locations across 27 European countries. Our large international clients have a dedicated account manager that works solely on their account. This is how we make our service extra special for larger customers and go above and beyond for multinational firms looking to ship with us.

Shipments and tracking

What happens if my shipment is late or held up?

As a customer service driven logistics provider, your account manager should always be your first port of call if you have any questions relating to your shipment. Our account managers are accountable for your freight needs – they exist to make your life easier and handle all your logistics needs. In logistics, we know all too well that from time-to-time things can go wrong. Whether its traffic, unforeseen incidents or treacherous weather, your dedicated account manager will always do their best to report news of a potential issue first and then offer a solution.

What happens if my goods get lost, stolen or damaged?

When you ship with us, we can arrange ‘goods in transit insurance’ separately with all customers. This means that your deliveries with us will always be covered in the event of anything being damaged, lost or stolen in transit. Please note that your goods will not be insured otherwise.

How exactly are my goods tracked and traced?

When using our shipping services, you will be provided with a login specifically linked to your account with us. This will provide up-to-date information about where your shipment is and include any relevant notes. However, if you’re ever unsure about something or want to know more, call your dedicated account manager.

Pricing

I can find a cheaper deal elsewhere so will Baxter Freight price match?

We will never market ourselves as being able to find you the ‘cheapest deal’. However, what we will guarantee is that through our skilled and knowledgeable teams, we will find you the best possible logistics solution for your business. It is then of course your choice whether to choose the cheapest or best solution that we recommend for your business. Our account managers challenge your supply chain and ask inquisitive questions that uncover things you may not have even been aware of yourself. If there is a smarter, more cost-effective and efficient way of shipping your goods, we’ll find it.

If you don’t have your own fleet of vehicles, how can I trust you to deliver my goods safely?

Many freight and logistics providers don’t use their own network of vehicles to ship your goods. This is where the term ‘freight forwarding’ arises– they arrange to forward your freight at the next best possible time and find the right solution for you which isn’t always via their own fleet. The strength of our relationships with worldwide and leading logistics firms means that we can scan the market and find the best solution for your business. We only work with trusted and reliable suppliers that want to build long-term, quality relationships with us and possess the same customer service values, which is to deliver first class service, care and attention to detail.

Can't find the answer you're looking for?

Email: info@baxterfreight.com

Call: +44 115 975 0400