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Frequently asked questions

If you’re new to working with us or haven’t been able to find what you were looking for, please see below for some of our most frequently asked questions.

Click on a question below to find your answer. If you still can’t find the answer to your question, try contacting one of our team!

When Baxter Freight was formed we had nothing other than a clear vision to provide logistics with a difference – read more about the journey we’ve been on here.

Meet the team behind the wheel and the driving force behind everything we do – here.

  • We own it.
  • We are creative.
  • We are better together.
  • We are authentic.

Read more about what makes our staff tick here.

Our customers vary from small businesses with single shipments to move to FTSE100 companies where we take care of their entire supply chain. Explore our solutions to get a better idea of how we can help you.

Best way to reach us is probably by phone: +44 115 975 0400.

Other ways to contact us if phone isn’t your thing:

Get in touch with one of our account managers so they can understand a little bit more about your requirements and help!

If you’ve never worked with us before, we’re a logistics provider that puts our customers first. In everything we do, we aim to provide market leading customer service and value for money. We treat people how we would like to be treated – with care and attention. We’ve created an ethos and a culture at Baxter Freight where there is always a helping hand or someone to turn to. Not only this, we are specialists in our field and our team is made up of some of the most experienced individuals in the UK logistics industry so we understand the importance of supply chain performance for your business.

Our dedicated account managers are equipped and trained to challenge your supply chain and provide creative solutions. They will take the time to understand your business and logistics needs so you don’t have to if logistics isn’t your field. If you have a need to move goods within the UK, between the UK and Europe of worldwide then we will be able to provide a solution for you and take care of all your logistics needs.

We work with a number of large multinational businesses that have a need to ship goods 24 hours a day, 365 days a year. We work in partnership with DHL Freight for groupage across Europe. Our partners Gerlach have a network of customs locations across 27 European countries. Our large international clients have a dedicated account manager that works solely on their account.

This is how we make our service extra special for larger customers and go above and beyond for multinational firms looking to ship with us.

As a customer service driven logistics provider, your account manager should always be your first port of call if you have any questions relating to your shipment. Our account managers are accountable for your freight needs – they exist to make your life easier and handle all your logistics needs. In logistics, we know all too well that from time-to-time things can go wrong. Whether its traffic, unforeseen incidents or treacherous weather, your dedicated account manager will always do their best to report news of a potential issue first and then offer a solution.

When you ship with us, we can arrange ‘goods in transit insurance’ separately with all customers. This means that your deliveries with us will always be covered in the event of anything being damaged, lost or stolen in transit. Please note that your goods will not be insured otherwise.

When using our shipping services, you will be provided with a login specifically linked to your account with us. This will provide up-to-date information about where your shipment is and include any relevant notes. However, if you’re ever unsure about something or want to know more, call your dedicated account manager.

We will never market ourselves as being able to find you the ‘cheapest deal’. However, what we will guarantee is that through our skilled and knowledgeable teams, we will find you the best possible logistics solution for your business. It is then of course your choice whether to choose the cheapest or best solution that we recommend for your company.

Our account managers challenge your supply chain and ask inquisitive questions that uncover things you may not have even been aware of yourself. If there is a smarter, more cost-effective and efficient way of shipping your goods, we’ll find it.

Many freight and logistics providers don’t use their own network of vehicles to ship your goods. This is where the term ‘freight forwarding’ arises– they arrange to forward your freight at the next best possible time and find the right solution for you which isn’t always via their own fleet.

The strength of our relationships with worldwide and leading logistics firms means that we can scan the market and find the best solution for your business.

We only work with trusted and reliable suppliers that want to build long-term, quality relationships with us and possess the same customer service values, which is to deliver first class service, care and attention to detail.

When it comes to shipping goods, transit time is a critical factor. Businesses depend on the prompt delivery of their products to meet the demands of their customers, and a delay in transit time can have a significant impact on their operations. As a result, many shipping companies promise to deliver goods within a certain timeframe.

But the question is, can the transit time of freight be guaranteed?

The answer is both yes and no. The transit time of freight can be estimated, but it cannot be guaranteed. There are several factors that can impact the transit time of freight, including weather conditions, customs clearance, and port congestion. These variables are often beyond the control of the shipping company, and can result in unexpected delays.

Despite these challenges, many shipping companies still make transit time guarantees to their customers. This is because they understand the importance of delivering goods on time and are willing to take the risk of making such a promise. However, it’s important to keep in mind that these guarantees are not a guarantee of actual delivery time. In the event of unexpected delays, the shipping company may offer compensation for the inconvenience, but it’s not uncommon for them to exclude transit time guarantees from their service level agreements.

To mitigate the risk of transit time delays, businesses can take a few proactive steps. First, they should choose a reliable shipping company with a track record of delivering goods on time. Second, they should select a shipping method that provides the most reliable transit times. Finally, they should factor in additional time for unexpected delays when scheduling deliveries and communicating with customers.

In conclusion, while the transit time of freight cannot be guaranteed, it can be estimated. Shipping companies will often make transit time guarantees to their customers, but it’s important to understand that these promises are not a guarantee of actual delivery time.

By selecting a reliable shipping company and taking proactive steps to mitigate the risk of delays, businesses can minimize the impact of transit time on their operations.

Explore our core services


The groupage solution you never knew you needed, where value matters the most.


For direct UK or European deliveries, we’ll take the wheel no matter the shape or size of your goods.


When speed’s your priority, it’s ours too: we’ll help you take to the skies with expert, long-haul care.


Take to the open waters to move cargo of all sizes as we connect you to the world’s biggest markets.

Contact us

Speak to a member of our team today.

Are you connected with Claire?

Claire is our Talent Acquisition Specialist so if you’re on the Easter Job Hunt, she’s a great person to connect with on LinkedIn.

Claire is always sharing news on our latest vacancies, top job hunting tips and showcasing what a career at Baxter Freight looks like.

Don’t delay, get connected!

Get to know us better!

Hi – we’re Baxter Freight 🖐️ It’s great to meet you!

Yes we move freight, but take a closer look and you find we’re so much more

From our vibrant office culture to the values we live by – find out what makes us tick.

Egg-cellent - you've found a new job!

Forget about the chocolate eggs this Easter – you’re on an Easter Job Hunt! And we have a cracking one for you to enjoy 🥚

If you’re a uni grad with a passion for sales – we have the opportunity for you.

Check out our Graduate Account Manager vacancy and apply today!

Egg-cellent - you've found a new job!

Forget about the chocolate eggs this Easter – you’re on an Easter Job Hunt! And we have a cracking one for you to enjoy 🥚

If you’re an experienced sales professional looking to develop long-term relationships with your clients – we have the opportunity for you.

Check out our Account Manager vacancy and apply today!

Established reputation

Our levels of experience and reputation have enabled us to innovate quickly within the industry.

Baxter Freight has been operating and excelling in the UK and Europe for over a decade now. Our leadership has been leading the way in the logistics industry for a lot longer.

We have led the way as the UK went through Brexit and established ourselves as experts in working in Europe. 

Vehicle Types:

Vans: Short wheel-based, Long wheel-based, Extra- long wheel based

Luton vans: Curtainsider, Box, Tail lift, Flatbed

7.5 Tonnes – 18 Tonnes: Curtainsider, Flatbed Box, Rigids, Tail lift, HIAB, Moffett

Artics (44 Tonnes): Box, Tail lift, Flatbed, HIAB, Moffett, Curtainsider

Rigids: Tail lift, Flatbed, HIAB, Moffett

Specialised Vehicles/Trailers: Sliding Roof, Low Loader, Stepframe, Double Decker, Mega, Beavertail, Extendable Flatbed, Super mega Flatbed, Wafer Deck, Container Self-loading, Skeleton, Racked / Open floor trailer, Tanker, Silo, Swap Body, Jumbo (Wagon & Drag), Walking floor, Coil well, Stanchion, Hanging Garment, Frigo

We have access to an extensive network that offers a wide range of vehicle types. If you need something in particular, please do not hesitate to contact us.