To ensure that you are getting the right solution for your business, do your research.
A logistics partner is a company that specialises in arranging and coordinating the shipment of goods from one place to another. That may sound simple on the surface, but anyone with experience in logistics knows it’s far from a straightforward task. The intricacies of moving goods across different regions, ensuring timely deliveries, and managing unexpected challenges are no small feat.
A true logistics partner will take on much more than just booking transportation. They help you find cost-effective shipping solutions, develop sustainable routes, and tailor transportation methods that fit your business needs. They’re also crucial in navigating the complexities of customs, regulations, and compliance requirements across borders. This is where the real value lies – a knowledgeable partner makes sure every step of the process is handled, seamlessly (or as seamlessly as possible).
Choosing one that aligns with your business goals and operational needs is crucial.
With all this to consider… how do you know which logistics provider is reliable and best suited to your business needs?
Here are some top tips for finding a good one:
Logistics isn’t one-size-fits-all.
Each industry has its own challenges, whether it’s tight delivery times, temperature-sensitive goods, real-time tracking or navigating global shipping regulations.
Research the company to see what work they have done for other customers. Even if it isn’t an exact match get an understanding of the wide range (or niche) work they do and how they handle this.
Look for a provider that truly understands the complexities of your business and has the expertise to offer solutions tailored to you. Helping you stay competitive and deliver your finished products to your customers.
Check for certifications and accreditations
Logistics partners that have certifications and accreditations from organisations such as the International Air Transport Association (IATA) or the UK government – will automatically make them more reputable.
When a logistics provider holds industry-recognised certifications, it’s a sign they’ve been vetted for their expertise and commitment to quality.
For example, a partner with AEO (Authorised Economic Operator) status ensures they’re trusted to handle your shipments with the necessary care and security. It’s about reliability—and ensuring the company can meet local and international standards.
Ask for references and check them
Don’t just take their word for it. A solid logistics partner will have a history of success, with a portfolio of happy clients and positive testimonials.
Ask for case studies that show how they’ve handled challenges similar to yours. Real-world proof is the best indicator that they’ll be able to meet your expectations, too. If they don’t have an exact case study ask them to help understand your supply chain operations. Provide them with the knowledge to prove their experience and expertise with logistics solutions.
Look for a logistics partner with a global network
Global logistics isn’t an easy thing to master – it is important to work with a provider who has a wide global network. That’s not enough on its own. The best logistics partner combines global reach with local knowledge. They understand the specifics of different markets, so they can handle issues like regulatory requirements, no matter where your goods are headed.
This is important for ensuring you have an effective supply chain and who knows utilising a global network could help improve efficiency and reduce costs. Meaning you have the right people, in the right places to keep your freight moving no matter what, from importing parts to delivering the final products.
Consider their communication and customer service
As we all know, shipping isn’t always smooth sailing and things can and most likely will at some point, go wrong. This is why you need a partner who is there to help every step of the way.
A good sign of logistics management is partners who keep you updated at each stage of the process. Having transparent and easy-to-reach communication when you have issues and questions, and who’s proactive about keeping you in the loop.
At Baxter Freight, we understand that the right partner can make all the difference to your business.
We’re not just another logistics company – we’re a team dedicated to solving complex challenges with tailored solutions and exceptional customer service.
- Partner with experience: Although our company is 10 years young, we are equipped with a team with a wealth of experience. Our team of experts from all different backgrounds can help provide a wide variety of solutions and industries. The experience enables us to transport the most extraordinary items imaginable – take a look at our solutions to find out more.
- Certifications and Accreditations: We exclusively collaborate with customs partners who can provide the level of service and reliability we require. To ensure this, we painstakingly cultivate long-term relationships through the accreditations we have, ensuring that we can rely on their support, and in turn, you can count on us. We are an Authorised Economic Operator and a member of IATA and BIFA. We also ensure that if you have vehicle requirements like FORS level our suppliers uphold that.
- References: We are very proud of the work we have completed thus far and are even more proud of some of the brands that have chosen us to be their logistics partner. We use our case studies to provide buyers with the context to determine whether they’re making a good choice and why so many choose us to manage their supply chains. Check out our case studies to hear from the brands that trust us to be an extension of their business.
- Global Network: Our carefully audited network of suppliers and the relationships we have built with them over several years means that we have the right people in the right places to keep your freight moving no matter what.
- Communication and Customer Service: Our honest, reliable and transparent communication is key to our simple but effective way of working with you. You’ll get to know your dedicated Account Manager who knows your business in and out and is only ever a phone call away.
Choosing the right logistics partner is about more than just finding the cheapest option – it’s about building a reliable, long-term relationship with a provider who understands the complexity of your supply chain and finding a company that listens, understands your business, and doesn’t just meet expectations but exceeds them.
By focusing on customer service, industry expertise, and a proactive approach to problem-solving, you can ensure your business remains agile and ahead of the curve. If you think Baxter Freight could be the right fit for your business, get in touch with one of our experts today!
