Join Our Team

Customs Specialist, Out of Hours

How does working for a rapidly growing business, with a vibrant work culture, where you feel invested in and supported sound? We have the role for you.

As a Customs Specialist, you’ll build a stable career in logistics while developing your skills on a team that values work/life balance and backs your success.

The impact you will have

You’ll keep freight moving smoothly outside core hours, turning complex rules into first time-right clearances. You’ll keep trailers on schedule and prevent border delays with accurate customs documentation. By following AEO best practice and maintaining audit-ready records, you’ll reduce delays and give customers confidence in our service.

A typical day

Shift pattern:

This role operates on an alternating 4 on 4 off out-of-hours rota across evenings and weekends.

Employees work 4 shifts on Shift 1, followed by 4 days off, then 4 shifts on Shift 2. This pattern continues an ongoing rota and includes weekend coverage.

	Monday – Thursday	Friday	Saturday	Sunday
Shift 1	2.00 pm – 11.45 pm	11.00 am – 8.45 pm	08.00 am – 5.45 pm	08.00 am – 5.45 pm
Shift 2	3.00 pm – 12.45 am	3.00 pm – 12.45 am	3.00 pm – 12.45 am	3.00 pm – 12.45 am

The role is hybrid due to the operational requirements of the rota and includes a mixture of office and home working.

Front and centre, you’ll run the trailer plan for a key account, coordinating standard and express departures, tracking milestones, and keeping customers updated to avoid border delays. Alongside this, you’ll create and submit accurate Descartes/Conex/CDS entries and resolve queries fast to keep shipments on schedule. You’ll prepare all required customs documentation (invoices, packing lists, origin statements/certificates, licences), work closely with brokers and carriers, confirm DDP duty/VAT where needed, and keep audit-ready records while operating to AEO best practice.

Key duties

Be the first point of contact for customs queries during your out-of-hours shift, coordinating compliant movements across Air, Sea and Road.
Create and submit import/export entries in Descartes/Conex/CDS, monitor acceptances/queries/errors, and resolve issues promptly to keep shipments on schedule.
Coordinate standard and express road movements (and other modes), maintaining clear, timely customer communication to prevent border delays.
Compile and check documentation (invoices, packing lists, statements/certificates of origin, licences); fix discrepancies fast and share with brokers, carriers and suppliers.
Manage DDP activity by confirming import clearances and duty/VAT payments.
Submit import/export documentation to HMRC on time and keep audit-ready records.
Ensure compliance with classification, valuation and origin rules, and applicable tariffs, duties and taxes.
Liaise with customs authorities and brokers/agents to secure timely clearance.
Handle T1/T2 transit and ATA Carnets where applicable; escalate risks promptly.
Operate to AEO requirements (procedures, controls, records, training).
Keep concise records, track key shift KPIs, and complete a clean handover to the day team.

Is this role for you?

Solid knowledge of UK customs processes, ideally multimodal: Air/Sea/Road.
Hands-on experience with Descartes, CDS, Destin8 or Conex.
Familiarity with imports/exports, ATA Carnets, and T1 (CTC) transit (advantageous).
Experience working in a fast-paced operational office environment, ideally within logistics or freight, would be advantageous.
Flexible on hours: Happy to work a rotating 4 on / 4 off pattern, including evenings, weekends and bank holidays.
Accuracy under pressure, strong organisation, and confident decision-making out of hours.
Clear communication with customers, partners, and colleagues at all levels.
Proficiency in Outlook, Word, and Excel; comfortable juggling multiple priorities.

What do we offer?

Besides being a great place to work with a lovely bunch of people (well, we think so anyway!), here is what we have to offer you:

Competitive salary
25 days holiday plus bank holidays
Contributory pension with up to 6% employer contribution
Life Assurance equal to four times basic salary
8 weeks full-pay enhanced parental leave
Office-based, 9-5pm, inclusive of an hour’s lunch

And that's not all...

Dental Plan

A company-funded dental plan to support your oral health

Gym allowance

£25 per month towards a regular gym or fitness membership

Travel allowance

Get rewarded for travelling more sustainably with a monthly contribution for sustainable commuting

Breakfast at Baxters

A free breakfast provided in the office every Friday for all employees

Community focused

One paid volunteering day each year, plus paid time off to donate blood and a charity top-up scheme

A Bit About Baxter

Founded in 2014, Baxter Freight specialises in delivering tailored freight solutions worldwide. As well as multimodal transport solutions including road, rail, air and sea, we offer in-house customs clearance and sustainable supply chain solutions. By combining practical expertise with specialist consultancy, we help our customers to align logistics with commercial objectives and meet environmental responsibilities by managing their emissions.

As a Certified B Corporation™, our mission is to use our creativity, technology, and relationships to transform our customers’ logistics and help our industry to become more ethical, people-orientated, and planet-focused. Collaboration sits at the heart of everything we do. Working closely with customers, suppliers, and our people, we deliver innovative solutions for a diverse range of goods, from car manufacturing parts to large modular buildings.

Our people drive our success. That’s why we invest heavily in development, create progression opportunities, and foster a culture where talented individuals can thrive. As a Sunday Times Best Place to Work 2026, we are counted amongst the top employers in the UK, and are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to succeed. Apply now by sending your CV to: careers@baxterfreight.com.

Meet your team

Curious about who you’ll be working with? Meet the team who take the jargon and complexities out of customs.

Equal Opportunity Statement

Baxter Freight is an equal opportunity employer, committed to building a diverse and inclusive team where everyone can thrive. We hire based on skills, experience, and values alignment, and we welcome applicants from all backgrounds.

We recruit, train, promote, and reward individuals regardless of race, religion or belief, gender, sexual orientation, marital or civil partnership status, disability, or age. Our goal is to ensure that every team member feels respected, valued, and empowered to contribute to our shared success.

Inclusive Recruitment at Baxter Freight

At Baxter Freight, we hire for skills, values, attributes, experience, required qualifications and potential, not background. Our recruitment process is designed to be fair, consistent and inclusive.

Our job descriptions focus on the skills, attributes, experience and values needed for each role. Some roles may require a specific qualification or a 2:1 degree, while others consider equivalent experience.

We aim to anonymise direct applications in the early stages to help reduce unconscious bias. To support fair shortlisting, please remove personal details such as your name, photo, date of birth, full street address, university or school name and societies or affiliations. Please ensure you include your postcode so we can consider a reasonable commute and work life balance and include your email address or phone number so our Recruitment Team can contact you about your application.

If you need any support or adjustments during recruitment process, please contact: careers@baxterfreight.com.