Careers +44 115 975 0400 Email us Search

Posted 27th April 2020

Adapting under the strain of Covid-19

We continue to keep freight moving during these challenging times - working hard to look after our customers, our suppliers and our team.

Like other essential services, the logistics and freight sector has remained up and running throughout the Coronavirus pandemic. Transport workers have been pulling out all the stops to ensure essential supplies find their way through to hospitals, supermarkets and into people’s homes.

But Britain’s freight businesses have had to adapt rapidly to the changing situation in order to stay operational and keep doing business.

At Baxter Freight, the customer service-driven logistics provider, we were able to act quickly to get all 80 employees working from home before the lockdown came in. One month on, and we continue to serve our customers and the UK economy by keeping freight moving across the UK, Europe and around the world.

Our Chairman, Ian Baxter comments, “We are seeing a wide variety of shipments being moved at this time. As well as our regular work, there’s been a boom in the transportation of hand sanitiser and cleaning products, PPE, hospital furniture and medical equipment.

“As people adapt to life at home, we’re also seeing a sharp rise in exercise equipment too.

“There are still lots of trading businesses out there, both existing clients and those new to us, who need support with moving goods, and we are absolutely determined to keep helping them do so, providing the market leading customer service we’re renowned for.”

Despite business continuing on uninterrupted, we estimate that April volumes are down more than 30% across our road, sea and air freight divisions combined, evidence of the severe impact on the economy in general.

We have tried to keep the number of staff on furlough leave to a minimum, with just over 10% of staff currently on the Government’s Job Retention Scheme. We hope to get these valued colleagues back into work soon.

Ian continues: “Our aim as a business is to keep serving our customers and to put effort and energy into developing new business opportunities at this time.

“We took the decision straight away to double down on our values, putting our customers, suppliers and people first. As a result, we’re protecting our high-quality customer experience, treating suppliers well and keeping our team’s spirits high.

“When this crisis is over there will have been winners and losers – we are determined to ensure our actions now will help us come out of this in a strong position to take advantage of the market consolidation that is inevitably underway.”

In terms of morale, we have always strived to make Baxter Freight a great place a work. What we may be lacking currently in a buzzing and busy office environment we are making up for in different ways to keep the Baxter community spirit alive.

Associate Director and Head of HR, Lorraine Sutcliffe adds: “This level of isolation is obviously a new challenge for all our employees.

“Keeping people motivated, happy and healthy is the goal. We are doing everything we can to bring the team together, even with everyone being at home.

“We have just held our first virtual Baxter Freight social event, using video conferencing tools to bring the whole business together to chat, share and enjoy a time of relative normality.

“It was a standout event for me personally to witness such a moment of community. We’re planning to be doing more of these moving forward to help our team get through these challenging times in the most positive way possible.”