Boston Seeds
Boston Seeds is the largest online supplier of grass seed, lawn seeds and native British wildflower seeds in the UK; supplying professional and domestic customers with quality products to make the most of their outdoor spaces – whether they be lawns and gardens, sports pitches and paddocks, or for agriculture.
They supply a huge range of professional-grade products requiring next-day delivery and regularly move full loads from suppliers to the UK. As such, specialist documentation and certification are required, and information accuracy and the correct POAs being in place was essential to stop any delays once loads were enroute.
Through taking the time to learn and understand their needs as a business, Baxter Freight was able to build relationships, pre-empt and mitigate issues, and ensure freight runs smoothly. By delivering monthly Scope 3 reporting on their shipments, Baxter Freight have also supported Boston Seeds in their sustainability efforts by increasing transparency of their carbon emissions.
Find out how we make it possible for Boston Seeds:
- Solution: Accelerate UK, Accelerate EU, Customs, Sustainable Freight Network
- Product: Professional-quality grass, lawn and wildflower seeds
Streamlined processes for hassle-free movements
Good service is so important when building long-lasting relationships but being committed to matching customer needs to the right suppliers (ensuring reliability, availability and cost transparency) is what makes a good relationship a great one!
While Boston Seeds have significantly invested in their UK distribution and development facilities, they also source many of their bulbs and seeds directly from the finest growers in the UK, the Netherlands and wider Europe.
Having a logistics partner that could not only keep up with the ever-evolving changes to importing and exporting to and from the UK, but who was committed to liaising with both their team and their suppliers was therefore essential to moving loads quickly and cost-effectively.
Through proactively managing consignments from end-to-end, Baxter Freight Account Manager, Phil Bilson, has been able to help Boston Seeds streamline their processes, find hauliers that they can work with regularly, and have confidence that they won’t face any unexpected additional costs or delays while navigating customs.
A personal touch that makes all the difference
As an organisation who are committed to providing both world-class service and outstanding value for money, Boston Seeds appreciate proactive, thorough communication and a responsive, flexible approach that can adapt quickly when needed.
Having a single, direct point of contact at the end of the phone who can act as an expert extension of their team meant it was quick and easy to build an effective working relationship and means Baxter Freight are trusted to effectively communicate with brokers, suppliers and customs professionals on their behalf.
Investing in the future
“Our ethos is all about enhancing the outdoors for people and the planet, so working with similar companies is something we really value.”
Boston Seeds Ltd operates via several different brands targeting different market sectors. What remains the same however, is their commitment to providing the same expert advice and professional-quality products, with prompt delivery and world-class customer service.
As a company offering both wildflower seeds that promote pollinators and a wide range of cover crops to help the agricultural sector naturally restore nutrients into the soil, they are keenly aware of the environmental impact of their products.
They haven’t stopped there, however.
As they’ve started transitioning into more sustainable packaging options, they’ve found that they can make a number of small changes that will – in time – lead to big differences. Being able to track the carbon emissions of their freight movements through monthly Scope 3 reporting (courtesy of Baxter Freight) has allowed them to keep sustainability at the forefront of their minds and build on taking more responsibility as a business.
Phil Bilson – Boston Seed’s Account Manager
As Boston Seed’s dedicated account manager, Phil Bilson is on hand to support them with anything they might need.
If you are looking to build long-term relationship with a freight forwarder you can trust to act on your behalf to ensure your shipments are delivered quickly and cost-effectively – please contact us today!
