Join Our Team
Team Support Specialist
How does working for a rapidly growing business with a vibrant work culture where you feel invested in and supported sound? We have the role for you.
As a Team Support Specialist, you will enjoy the stability of a career in logistics and focus on your development in a team that is rooting for your success. You will be part of a supportive sales environment where service, accuracy and teamwork really matter, and where your work makes a visible difference to customers and the business.
The impact you will have
Your impact will be felt every day in how smoothly our sales teams operate, how well we look after our customers and how we grow. You will play a central role in managing the day-to-day operations of customer accounts, making sure bookings are accurate, queries are resolved quickly, and information is where it needs to be so our sales teams can focus on building relationships and driving sales.
By keeping data up to date, spotting trends in queries and highlighting opportunities to improve our processes, you will help reduce errors and give Team Managers useful insight to improve service, performance and ways of working.
A typical day
You will start the day reviewing bookings and queries in Salesforce, checking commercial documents and making sure new jobs for your customer accounts are set up correctly. You will work with a high volume of bookings, so accuracy and organisation are important.
During the day, you will speak with customers, Account Managers and Operations to give updates on shipments, answer questions and resolve issues. You will often deal with multiple bookings at once, making sure information is updated quickly and any queries are followed through to completion. You will help keep service on track while the sales team are in customer meetings or on holiday so that customers are supported and sales activity can continue.
You will also update reports and logs for Team Managers, complete regular checks on queried jobs and highlight patterns or issues that could affect service or process. This helps the team refine how we work and supports ongoing sales growth.
Key duties
- Load bookings onto Salesforce and liaise with Account Managers and Operations from before the booking is confirmed through to post booking
- Check commercial documents and highlight changes or discrepancies before uploading them into the system
- Monitor bookings that are in query, liaising with the relevant department to obtain clarity before updating the Account Manager and the customer where needed
- Review quotes in review status to improve the speed and quality of feedback to relevant departments and customers
- Support Team Managers through active review of the query log to recoup additional costs as early as possible before invoicing
- Develop a clear understanding of booking processes for strategic accounts and follow agreed procedures
- Handle day to day customer queries by phone and email, providing accurate updates on bookings and escalating issues where appropriate
- Provide administration and account management support during sales visits, holidays and other absences to ensure continuity of service
- Complete weekly analysis on queried customer jobs to identify trends, knowledge gaps and opportunities for improvement
- Support Team Managers with administration and data collation, including maintaining accurate records and reports in Salesforce and other systems
Is this role for you?
- You have experience in an administrative role, ideally within freight or a related industry
- You have strong administration and organisational skills
- You are confident in communicating with customers at different levels by phone and email
- You know of, or have an interest in learning about, import and export documentation and customs procedures, with experience in this area an advantage
- You are proficient in Microsoft programs, particularly Outlook, Word and Excel
- You can work well when things are busy and manage competing tasks and deadlines
- You have excellent interpersonal and communication skills
- You have a high level of attention to detail and accuracy
- You have a high level of literacy and numeracy
- You have a customer-focused, helpful and approachable manner
What we’ll offer you
Besides being a great place to work with a lovely bunch of people (well, we think so anyway!), here is what we have to offer you:
- Competitive salary
- Contributory pension with up to 6% employer contribution
- Life Assurance of 4 times basic salary on commencement of employment
- 25 days Holidays plus bank holidays
- Office based Monday – Friday, 9-5 pm, inclusive of an hour’s lunch
- Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents
- Culture of internal promotion and progression
- Paid professional development day each year with a training allowance
- Company-paid dental plan scheme
- Gym allowance
- Sustainable travel allowance
- One day or two half days of paid volunteering per year with our partner charity or your chosen charity
- Charity top-up scheme
- Paid time off to donate blood
- Employee Assistance Programme, a free and confidential service available 24 hours a day, 7 days a week to support your health and wellbeing
- Dedicated wellbeing room to support prayers, breastfeeding and expressing, mental health and first aid
- Free weekly breakfast every Friday or a team lunch as an alternative
- Regular social events, for example, crazy golf, bowling, spa days and team parties
- Modern offices with open plan, accessible workspaces, and air quality filtration systems
- On-site coffee house serving 200 Degrees Coffee and Bird and Blend tea
- Regular litter picking in the local community
- Short walk to a local retail park
- Free off-site parking is a short walk away
A Bit About Baxter
Founded in 2014, Baxter Freight specialises in delivering tailored freight solutions worldwide. By combining practical logistics expertise with specialist consultancy, we help our customers achieve their commercial objectives while meeting environmental responsibilities.
Collaboration sits at the heart of everything we do – whether with our customers, suppliers, or incredible team, enabling us to handle a diverse range of goods, from car manufacturing parts to large modular buildings. Thanks to our experience and strong reputation, we innovate quickly and effectively, staying ahead of industry demands.
We believe our success is driven by people. That’s why we hire exceptional talent and foster a vibrant, inclusive culture that values creativity, expertise, and a healthy work–life balance.
Equal Opportunity Statement
Baxter Freight is an equal opportunity employer, committed to building a diverse and inclusive team where everyone can thrive. We hire based on skills, experience, and values alignment, and we welcome applicants from all backgrounds.
We recruit, train, promote, and reward individuals regardless of race, religion or belief, gender, sexual orientation, marital or civil partnership status, disability, or age. Our goal is to ensure that every team member feels respected, valued, and empowered to contribute to our shared success.
