Join Our Team
Customs Specialist
How does working for a rapidly growing business with a vibrant work culture, where you feel invested in and supported sound? We have the role for you.
As a Customs Specialist, you can enjoy the stability of a career in logistics and focus on your career development where work/life balance is valued and supported by a team that is rooting for your success.
The impact you will have
Your impact will be significant in ensuring smooth and compliant customs operations, directly influencing the efficiency of our shipments and customer satisfaction.
Overall, your role will be vital in maintaining compliance, operational efficiency, and customer trust in the company’s operations.
A typical day
This role serves as the first point of contact for all customs-related matters, working closely with our internal sales teams and external partners to gather the necessary customs information and ensure a seamless service for clients. You will be responsible for ensuring smooth and compliant customs processes, providing expert guidance on customs laws and regulations, and addressing any challenges that arise.
Additionally, you will ensure that international operational teams have the correct paperwork and customs set up for shipments entering and exiting the UK.
Key duties
- Ensure all shipping documentation is accurate and complete, including commercial invoices, CCI, packing lists, and certificates of origin, and promptly address any discrepancies with internal teams or external partners.
- Accurately enter and upload customs documents and data into internal systems, ensuring efficiency and compliance.
- Communicate directly with customs brokers to obtain all necessary supporting paperwork for customs documentation.
- Verify that overseas clearance has been completed and confirm duty payments on all DDP shipments.
- Monitor and manage import & export documentation, ensuring timely submission to HMRC.
- Update stakeholders on import and export restrictions or any unforeseen charges.
- Ensure compliance with customs regulations, including tariffs, duties, and taxes.
- Liaise with customs authorities to resolve issues and ensure timely clearance.
- Work closely with colleagues and third parties to ensure smooth operations and timely delivery.
- Handle import/export customs declarations in strict compliance with UK and international regulations, including Import/Export Declarations, T1s, and T2s.
- Oversee all import and export clearances.
- Set up new customers with logistics partners in the UK and Europe.
- Complete AEO documents and upload them to the internal system.
- Ensure full compliance with export and import administration regulations.
Is this role for you?
- Experience in a similar role within a freight or customs operational environment.
- Strong familiarity with import/export documentation and customs procedures.
- Knowledge of ATA Carnet, procedure codes, and T1s (advantageous).
- Experience using e-customs declaration systems such as CargoWise, Descartes, or Conex.
- Experience working with AI software (advantageous).
- Proficiency in Microsoft programs, particularly Outlook, Word, and Excel.
What we’ll offer you
Besides being a great place to work with a lovely bunch of people (well, we think so anyway!) here is what we have to offer you:
- Competitive salary
- Contributory pension with up to 6% employer contribution
- Life Assurance of 4 times basic salary on commencement of employment
- 25 days Holidays plus bank holidays
- Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents
- Monday – Friday, 9-5 pm inclusive of an hour’s lunch
- Charity top-up scheme
- Coffee house with 200 Degrees Coffee and Bird and Blend tea
- Free offsite parking a short walk away
- Short walk to local retail park
- Regular social events – netball matches, spa days, team parties
- Culture of internal promotion and progression
