Join Our Team
Key Account Specialist
How does working for a rapidly growing business, with a vibrant work culture, where you feel invested in and supported sound? We have the role for you. As a Key Accounts Specialist, you can enjoy the stability of a career in logistics and focus on your career development and personal growth, where work/life balance is valued supported by a team that are rooting for your success.
The impact you will have
You’ll be immersed in a customer focused and dynamic environment where every day you’ll be managing the daily requirements of our larger clients from supplier collection to delivery providing the best quality service.
You will be reviewing information that may change at any point, these changes/updates need communicating to the relevant people and resolving in a timely and professional manner. Your attention to detail and customer focused approach in an ever changing world are vital to building the trust with our clients.
A typical day
- Dealing with Key Account customers’ daily requirements in line with the service operating procedures and service level agreements.
- Tracking and tracing all Key Account shipments via our Online Portal, communicating with our partners to investigate and resolve any non-delivered shipments and managing our key customers’ expectations.
- Processing shipment reports, resolving discrepancies identified and advise customers of any amendments.
- Producing and maintaining up to date management reports, master files, key account files and spreadsheets to ensure accurate costings and invoicing information.
- Monitoring and recording key performance indicators for each individual account escalating discrepancies to the relevant stakeholder.
- Ensuring any appropriate paperwork has been received and forwarded to the relevant departments.
Is this role for you?
- You have experience working in a similar role, relevant experience within the industry OR are you a university graduate with a 2:1 classification?
- You will be someone that has built lasting customer relationships, who provides a high standard of work.
- You will be someone thrives in a proactive workplace who is self motivated.
- You have strong organisational skills and excellent attention to detail.
- You are able to work to a deadline and make decisions under pressure.
- You are a natural problem-solver and is someone that can think on their feet quickly.
- You have a great telephone manner and are confident speaking to customers at a senior level over the phone?
What we’ll offer you
Besides being a great place to work with a lovely bunch of people (well we think so anyway!) here is what we have to offer you:
- Competitive salary
- Contributory pension with up to 6% employer contribution
- Life Assurance of 4 times basic salary on commencement of employment
- 25 days Holidays plus bank holidays
- Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents
- Monday – Friday, 9-5 pm inclusive of an hours lunch
- Charity top-up scheme
- Coffee house with 200 Degrees Coffee and Bird and Blend tea
- Free offsite parking a short walk away
- Short walk to local retail park
- Regular social events – netball matches, spa days, team parties
- Culture of internal promotion and progression
