Join Our Team
Key Account Specialist
How does working for a rapidly growing business, with a vibrant work culture, where you feel invested in and supported sound? We have the role for you. As a Key Accounts Specialist, you can enjoy the stability of a career in logistics and focus on your career development and personal growth, where work/life balance is valued supported by a team that are rooting for your success.
The impact you will have
You’ll be immersed in a customer-focused and dynamic environment where every day you’ll be managing the daily requirements of our larger clients from supplier collection to delivery, providing the best quality service.
You will be reviewing information that may change at any point; these changes/updates need to be communicated to the relevant people and resolved in a timely and professional manner. Your attention to detail and customer-focused approach in an ever-changing world are vital to building trust with our clients.
A typical day
- To deal with key account customers’ daily requirements in line with the service operating procedures and service level agreements.
- To track and trace all Key Account shipments via our Online Portal, communicate with our partners to investigate and resolve any non-delivered shipments and manage our key customers’ expectations.
- To process shipment reports, resolve discrepancies identified, and advise customers of any amendments.
- To produce and maintain up-to-date management reports, master files, key account files and spreadsheets to ensure accurate costings and invoicing information.
- To monitor and record key performance indicators for each account and escalate discrepancies to the relevant stakeholders.
- To ensure that any appropriate paperwork has been received and forwarded to the relevant departments.
Is this role for you?
- Are you a university graduate with a 2:1 classification, OR you have experience working in a similar role
- You will be someone who has built lasting customer relationships, who provides a high standard of work.
- You will be someone who thrives in a proactive workplace and is self-motivated.
- You have strong organisational skills and excellent attention to detail.
- You are able to work to a deadline and make decisions under pressure.
- You are a natural problem-solver and are someone who can think on their feet quickly.
- You have a great telephone manner and are confident speaking to customers at a senior level over the phone.
What we’ll offer you
Besides being a great place to work with a lovely bunch of people (well, we think so anyway!), here is what we have to offer you:
- Competitive salary
- Contributory pension with up to 6% employer contribution
- Life Assurance of 4 times the basic salary on commencement of employment
- 25 days Holidays plus bank holidays
- Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents
- Monday – Friday, 9-5 pm, inclusive of an hour’s lunch
- Charity top-up scheme
- Coffee house with 200 Degrees Coffee and Bird & Blend tea
- Free off-site parking a short walk away
- Short walk to local retail park
- Regular social events
- Culture of internal promotion and progression
