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KEY ACCOUNT CO-ORDINATOR

Do you have a passion to strive and achieve? Are you someone who likes the devil in the detail? We’re looking for an enthusiastic, relationship led individual to work within our Key Accounts department. Whether you’re a new grad straight out of Uni, or you’ve got years of experience, we want to hear from you. This role involves managing our larger customers’ daily operational requirements ensuring those customers are serviced to the very highest of standards.

Why Baxter Freight?

Are you looking to be part of a rapidly growing company with a vibrant culture where your impact will contribute to the success of the business? Baxter Freight is at the forefront of the logistics industry, providing solutions for a wide range of customers from SMEs to huge household names. We’re growing quickly, with a net increase of 50 people by the end of 2022 – and we’re hoping you could be one of them!

Let’s talk about what we can offer you!

  • Competitive Salary – We really are the type of company that wants to pay people their worth. We are happy to have a conversation with you on this.
  • Professional development with a company that likes to promote from within
  • Workplace contribution pension up to 6%
  • 25 days holiday plus all bank holidays
  • Life Assurance (4 times your salary)

And that’s just a taste of what we can offer. For us it’s important you understand and invest in our culture so we would like to give you some more information on that.

We are very much a team at Baxter and that is genuinely seen in everything we do. Work-life balance is also very important to us as a business, we have a qualified Mental Health First Aider on site, regular office activities, and social events that include summer and Christmas events.

We work in a relaxed yet hard-working environment in a newly refurbished, open-plan office with a relaxed dress code. Most are big coffee drinkers here and love to make regular use of our 200⁰ coffee machine.

We provide parking for all our staff & can offer a charity top-up scheme for your chosen charity if that’s something you would like to participate in.

About the role

  • To deal with key account customers’ daily requirements in line with the service operating procedures and service level agreements.
  • To track and trace all Key Account shipments via our Online Portal, communicating with our partners to investigate and resolve any non-delivered shipments and managing our key customers’ expectations.
  • To process shipment reports, resolving discrepancies identified and advise customers of any amendments.
  • To produce and maintain up to date management reports, master files, key account files and spreadsheets to ensure accurate costings and invoicing information.
  • To monitor and record key performance indicators for each individual account escalating discrepancies to the relevant stakeholder.
  • To ensure any appropriate paperwork has been received and forwarded to the relevant departments.

To succeed

The ideal candidate will have a 2:1 logistics and supply chain degree with a placement year OR has experience working in a similar role, with strong organisational skills, excellent attention to detail, a customer service driven ethos and comfortable interacting with customers at a senior level. You have a methodical approach to work, whilst being able to work accurately at speed, if required. Finally, you work well within a team environment but have an independent approach to problem solving when necessary.

To apply, please send us your CV and a cover letter.