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IT SUPPORT SPECIALIST

How does working for a rapidly growing business, with a vibrant work culture, where you feel invested in and supported sound? We have the role for you. As an IT Support Specialist where you can enjoy the stability of a career in logistics and focus on your career development and personal growth, where work/life balance is valued supported by a team that are rooting for your success.

The Impact You Will Have

You’ll be immersed in a fast-paced and enthusiastic environment where every day is different with plenty of opportunities for learning and growth.

As an IT Support Specialist, you will be the first point of escalation in providing technical assistance to all employees. As a logical problem solver, you will use your skills to ensure the smooth-running of everyday across all departments. Your IT experience in handling Microsoft Windows Server and Office 365 will be fundamental in maintaining Baxter Freight’s IT Hardware, Software and Services.

A Typical Day

  • Being the first point of contact for all IT issues that come through our internal ticketing system, this will be a broad range of issues and a range of timescales.
  • Maintaining our ITSM system.
  • Providing practical help and assistance via phone, email, remote access or desk side, to then escalate when needed to your IT Service Manager/third party providers.
  • On-board/off-boarding employees as required from an IT perspective.
  • Managing hardware loan stock, ensuring laptops are always available when needed throughout the business.
  • Ensuring Anti-Virus software is maintained and up to date.

Is This Role For You?

  • You have experience working in a 2nd line IT support role.
  • You are driven to find solutions and problem solve.
  • You are experienced in Microsoft 365 applications including Outlook, Teams, SharePoint, Excel, Word, PowerPoint& Windows 10 / 11.
  • You have an understanding of basic networking principles including DNS & DHCP.
  • You possess experience in ITSM systems/solutions.
  • You have awareness of ITIL Foundations.
  • You have the ability to communicate with non-technical colleagues.
  • You have a basic understanding of Cyber Security.

What we’ll offer you

Besides being a great place to work with a lovely bunch of people (well we think so anyway!) here is what we have to offer you:

  • Competitive salary
  • Contributory pension with up to 6% employer contribution
  • Life Assurance of 4 times basic salary on commencement of employment
  • 25 days Holidays plus bank holidays
  • Family focused: Up to 8 weeks paid Enhanced Parental Leave for new parents
  • Monday – Friday, 9-5 pm inclusive of an hours lunch
  • Opportunity to work from home 1 day per week
  • Charity top-up scheme
  • Coffee house with 200 Degrees Coffee and Bird and Blend tea
  • Free offsite parking a short walk away
  • Short walk to local retail park
  • Regular social events – netball matches, spa days, team parties
  • Culture of internal promotion and progression

To apply, please send us your CV and a cover letter.